Online Return Policy
Creative Products, Inc. has a 14-day satisfaction guarantee. If for any reason you are not completely satisfied with your item, within the first 2 weeks after your order has been received, we will replace, refund or exchange your product.
To return items:
To return an item for a complete refund, please package it in its original packaging and return the item within 14 days. You are responsible for the cost of shipping the item back to us, and we recommend using a shipping method with tracking for your return. PLEASE RETURN TO THE ADDRESS BELOW AND INCLUDE YOUR INVOICE. We do our best to refund your credit card within 48 hours of receipt. After that, your bank may take between 4 and 10 days to credit your card.
Please note that Creative Products, Inc. is not responsible for items lost or damaged during return shipping. Returned items must be received in resellable condition.
Please also note we are not able to accept returns on customized items.
If you are returning an item in exchange for another item, we will send the replacement item out as soon as we can upon receipt of the item you are returning.
Return of defective items: If an item is broken or defective, we will replace or exchange your product free of charge. Please note that abuses to the exchange policy, such as abnormal wear and tear, are subject to Creative Products, Inc. discretion.
NOTE: PLEASE INCLUDE YOUR INVOICE IN YOUR RETURN SHIPMENT
Please return all items to:
Creative Products, Inc
4850 Allenpark DriveSuite 1
Allendale, MI 49401